Privacy Policy

Effective date: 18/04/2025

Kiftsgate Court Gardens ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal information you provide when you use our website: https://www.kiftsgate.co.uk.

1. What information we collect

We may collect the following types of information:

  • Name and contact details (e.g., email address, telephone number)

  • Information submitted via contact forms or booking forms

  • Access or support requirements (if provided voluntarily)

  • Payment information (if applicable, via third-party providers)

  • Technical data (e.g., IP address, browser type, device info via cookies or analytics tools)

2. How we use your information

We collect your data to:

  • Respond to enquiries and provide customer support

  • Process bookings or transactions (e.g., garden visits, workshops)

  • Communicate updates or important information

  • Share relevant participant information with workshop providers, where necessary, to support delivery and accessibility of the session

  • Improve the functionality and content of our website

  • Ensure accessibility and make reasonable adjustments if needed

We will only use your personal data when the law allows us to, such as:

  • When you give your consent

  • To fulfil a contract with you

  • To comply with a legal obligation

  • For our legitimate interests (e.g., improving services)

3. How we store and protect your information

We take appropriate technical and organisational measures to keep your data safe and secure, including:

  • Secure servers and restricted access to sensitive information

  • SSL encryption on our website

  • Data minimisation — we only collect what is necessary

We do not store your data longer than necessary. For example, contact form submissions are retained only as long as needed to respond to your enquiry.

4. Sharing your data

We do not sell or rent your personal data.

We may share your data with:

  • Trusted third-party services that support the running of our website (e.g., payment processors, analytics tools, booking platforms), and

  • Workshop providers, where required, to facilitate your participation in workshops. This may include sharing your name, contact details, and any relevant access or support requirements you have disclosed. Providers are instructed to use this information solely for the purpose of delivering the workshop and are expected to handle it confidentially and in accordance with data protection regulations.

All data sharing is done with care and under appropriate safeguards to protect your privacy.

5. Cookies and analytics

We may use cookies to:

  • Improve website performance and user experience

  • Understand how visitors use our website (via analytics tools like Google Analytics)

You can control or disable cookies through your browser settings.

6. Your rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Object to processing under certain circumstances

To exercise any of these rights, please contact us using the details below.

7. Contact us

If you have any questions about this policy or wish to make a data request, please contact:

Kiftsgate Court Gardens
Mickleton, Chipping Campden GL55 6LN
Phone: 01386 438777

8. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the date of the last update will be noted at the top.